SAP Service Cloud
Exceed customer expectations on all stages – from the first contact to the exposure of account. Support the different channels of service, get complete information about clients taking into account a context and analytical data in real time concerning efficiency of work of center of treatment of calls and departure specialists on service.
- Cloud Deployment
- Multichannel Service Request Management
- Context-Aware Social Media Collaboration
- Customer Self-Service Portal
SAP Customer Engagement Center
Turn your call-center into the center of cooperating with clients. Effectively coordinate service of customers on all channels, use chatbot on the base of artificial intelligence for a rapid answer for questions and bring operations over of front-office in accordance with the processes of back-office.
- Cloud Deployment
- Workplace service specialist
- Built-in communication channels
- AI based chatbot integration
SAP Field Service Management
Service customers in real time. Quickly determine the required resources, supply specialists on technical service by necessary knowledge and provide information to them, wherever they were. Grow the state of employees for satisfaction of client demand.
- Cloud deployment
- Field service scheduling and scheduling
- Mobile access online and offline
- Queuing tools
SAP Cloud for Customer
Exceed customer expectations on all stages – from the first contact to the exposure of account. Support the different channels of service, get in real time complete information about clients taking into account a context and analytical data about efficiency of work of contact-center.
- Cloud deployment
- Multichannel Service Request Management
- Context-Aware Social Media Collaboration
- Customer Service Analysis