Comprehensive self-service features Customer service anywhere Integrated field service Service processes and operations Automated Service Request Processing with AI Faster and scalable troubleshooting
Sales automation Sales performance management Retail sales Formation of price offers Subscription billing Implementation of a training and sales support system
Support for B2C, B2B and B2B2C segments Product and order data management Built-in integration with other SAP systems Flexibility for innovation Industry accelerators Commerce for…
Maintaining customer and consumer profiles Segments, Campaigns, and Customer Journey Attracting and retaining potential customers Planning, performance evaluation and marketing analysis
Secure client identification Obtaining customer consent Single unified customer profile Building Digital Relationships Encouraging registration and customer acquisition GDPR Compliance Client identity management