Service customers in real time. Quickly determine the required resources, supply specialists on technical service by necessary knowledge and provide information to them, wherever they…
Turn your call-center into the center of cooperating with clients. Effectively coordinate service of customers on all channels, use chatbot on the base of artificial intelligence…
Exceed customer expectations on all stages – from the first contact to the exposure of account. Support the different channels of service, get complete information…
Form meaningful and confidence digital mutual relations with the clients, deciding the questions of protection of data, providing of confidentiality of consumers and presence of…
Create reliable dynamic profiles of clients, analyze information on marketing effectiveness, adapt campaigns to the terms of present moment and organize the effective complex system…
Comprehensive self-service features Customer service anywhere Integrated field service Service processes and operations Automated Service Request Processing with AI Faster and scalable troubleshooting
Sales automation Sales performance management Retail sales Formation of price offers Subscription billing Implementation of a training and sales support system
Support for B2C, B2B and B2B2C segments Product and order data management Built-in integration with other SAP systems Flexibility for innovation Industry accelerators Commerce for…
Maintaining customer and consumer profiles Segments, Campaigns, and Customer Journey Attracting and retaining potential customers Planning, performance evaluation and marketing analysis
Secure client identification Obtaining customer consent Single unified customer profile Building Digital Relationships Encouraging registration and customer acquisition GDPR Compliance Client identity management